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Cavendish Venues has been named a finalist in two major categories at this year’s Conference Awards: Best Venue Customer Service (up to400 theatre style) and the Sustainability Award for Venues. For a sustainable conference venue in the City of London, being recognised in both customer service and sustainability is a validation of everything our team has worked towards for more than three decades, proving a venue can lead on environmental responsibility while delivering genuinely human-centred service.
A Sustainable Conference Venue in London, Independently Verified
Earlier this year, Cavendish Venues achieved B Corp certification, scoring 86.7 in the B Impact Assessment, comfortably above the 80-point pass mark. To our knowledge, we are the first specialist conference and meeting venue operator in London to hold B Corp status.
That matters because, in an industry where sustainability claims are easy to make and hard to verify, B Corp gives our clients independent, third-party confirmation. When you book a sustainable conference venue in the City of London, you shouldn’t have to take the venue’s word for it— an external body has scrutinised how we treat our people, manage our environmental impact, engage with our community, and govern our business, and confirmed we meet the standard.
Three Decades of Sustainability Across Our London Venues
Becoming a B Corp wasn’t a sudden pivot. It was the natural next step for a business that has spent thirty years trying to lighten its footprint. The measures the judges took notice of were already in place long before certification, including:
• A carbon reduction plan to monitor and minimise emissions across all five of our London venues
• Zero-waste-to-landfill recycling programmes
• Sensor-driven LED lighting and high-efficiency energy systems
• Prioritising local, seasonal produce to cut food miles and support UK suppliers
You can read more about our environmental commitments on our City of London venue page.
Putting Service First: A 30-Year Mandate
At Cavendish, customer service isn’t a training manual - it’s built into how we operate. We measure success by long-term loyalty, and a significant majority of our business comes from repeat clients.
Much of that comes down to the longevity of our team. Across the business we’re fortunate to have core staff — in the kitchen, on the AV desk, in venue management and front of house - who have been with us for well over two decades. From empowering staff to resolve client issues on the spot, to stepping up during local disruptions, the team consistently goes beyond what’s expected. We’re proud that their dedication is being recognised on a national stage.
In Excellent Company
The competition this year is fierce, and we’re proud to be shortlisted alongside some of the most respected names in the industry, 15Hatfields, 30 Euston Square etc. Being grouped with venues of that calibre only pushes us to keep raising the bar — both on the service our clients experience and the environmental standards we hold ourselves to. Congratulations to all of our fellow finalists; we look forward to celebrating with everyone at the awards ceremony.
Thank You to Our Community
Whether you’re a long-standing partner who has been booking with us for years, or a delegate whose feedback has helped us improve, thankyou. You’re the reason we keep pushing.
Book a Sustainable Conference Venue in the City of London
If you’re looking for a London conference venue where sustainability is independently verified, not just claimed, and backed by an award-shortlisted team, we’d love to hear from you.
Email: enquiries@cavendishvenues.com | Phone:0207 706 7700
Or explore our spaces: Hallam Conference Centre | Cavendish Conference Centre | Basinghall | America Square | Minster Building
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