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America Squre – Survey Feedback 2013 – 87% Highly satisfied – None less than satisfied

March 25, 2013

 

So far in 2013 a fantastic 87% of our clients have said that they are highly satisfied with our overall performance, not one client has given us a negative rating. For a full breakdown have a peep at the survey results below. To prove the point a picture of some laughing delegates

 

1. How would you rate your overall level of satisfaction with Cavendish Conference Centre
answered question 97
skipped question
0
Response Percent Response Count
Highly satisfied
86.6% 84
Somewhat satisfied
10.3% 10
Neutral
3.1% 3
Somewhat dissatisfied 0.0% 0
Highly dissatisfied 0.0% 0
Other (please specify) 0.0% 0

 

2. Prior to your recent event, had you used us before
answered question 96
skipped question
1
Response Percent Response Count
Yes, 1 to 2 times
30.2% 29
Yes, 3 to 5 times
11.5% 11
Yes, 6 or more times
19.8% 19
No, this was my first time
38.5% 37

 

3. Please rate the following attributes of your event
answered question 97
skipped question
0
Making a booking
Excellent Good Neutral Poor Very Poor Response Count
Excellent 90.1% (73) 8.6% (7) 0.0% (0) 0.0% (0) 1.2% (1) 81
Good 0.0% (0) 100.0% (12) 0.0% (0) 0.0% (0) 0.0% (0) 12
Neutral 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Catering Staff
Excellent Good Neutral Poor Very Poor Response Count
Excellent 91.0% (71) 9.0% (7) 0.0% (0) 0.0% (0) 0.0% (0) 78
Good 14.3% (2) 78.6% (11) 7.1% (1) 0.0% (0) 0.0% (0) 14
Neutral 0.0% (0) 0.0% (0) 100.0% (3) 0.0% (0) 0.0% (0) 3
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Conference Staff
Excellent Good Neutral Poor Very Poor Response Count
Excellent 98.8% (80) 1.2% (1) 0.0% (0) 0.0% (0) 0.0% (0) 81
Good 25.0% (3) 75.0% (9) 0.0% (0) 0.0% (0) 0.0% (0) 12
Neutral 0.0% (0) 0.0% (0) 50.0% (1) 0.0% (0) 50.0% (1) 2
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
AV team
Excellent Good Neutral Poor Very Poor Response Count
Excellent 78.8% (52) 15.2% (10) 4.5% (3) 1.5% (1) 0.0% (0) 66
Good 9.1% (1) 72.7% (8) 18.2% (2) 0.0% (0) 0.0% (0) 11
Neutral 0.0% (0) 0.0% (0) 100.0% (4) 0.0% (0) 0.0% (0) 4
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (1) 1
AV / Telecom Facilities
Excellent Good Neutral Poor Very Poor Response Count
Excellent 67.6% (48) 25.4% (18) 5.6% (4) 1.4% (1) 0.0% (0) 71
Good 0.0% (0) 85.7% (12) 14.3% (2) 0.0% (0) 0.0% (0) 14
Neutral 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Poor 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (1) 1
Cleanliness
Excellent Good Neutral Poor Very Poor Response Count
Excellent 82.5% (66) 15.0% (12) 2.5% (2) 0.0% (0) 0.0% (0) 80
Good 18.8% (3) 81.3% (13) 0.0% (0) 0.0% (0) 0.0% (0) 16
Neutral 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 100.0% (1) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 1
Catering
Excellent Good Neutral Poor Very Poor Response Count
Excellent 67.1% (51) 26.3% (20) 6.6% (5) 0.0% (0) 0.0% (0) 76
Good 7.7% (1) 92.3% (12) 0.0% (0) 0.0% (0) 0.0% (0) 13
Neutral 0.0% (0) 0.0% (0) 100.0% (4) 0.0% (0) 0.0% (0) 4
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (1) 1
Room Temperature
Excellent Good Neutral Poor Very Poor Response Count
Excellent 42.1% (32) 38.2% (29) 14.5% (11) 5.3% (4) 0.0% (0) 76
Good 0.0% (0) 83.3% (15) 16.7% (3) 0.0% (0) 0.0% (0) 18
Neutral 0.0% (0) 0.0% (0) 100.0% (3) 0.0% (0) 0.0% (0) 3
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Value for money
Excellent Good Neutral Poor Very Poor Response Count
Excellent 50.0% (37) 45.9% (34) 2.7% (2) 1.4% (1) 0.0% (0) 74
Good 0.0% (0) 94.4% (17) 5.6% (1) 0.0% (0) 0.0% (0) 18
Neutral 0.0% (0) 0.0% (0) 100.0% (2) 0.0% (0) 0.0% (0) 2
Poor 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 1
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Other (please specify) 12

 

4. How would you rate your overall level of satisfaction with Cavendish Conference Centre
answered question 67
skipped question
30
Response Percent Response Count
Highly satisfied
88.1% 59
Somewhat satisfied
9.0% 6
Neutral
3.0% 2
Somewhat dissatisfied 0.0% 0
Highly dissatisfied 0.0% 0
Other (please specify) 0.0% 0

 

5. Prior to your recent event, had you used us before
answered question 64
skipped question
33
Response Percent Response Count
Yes, 1 to 2 times
29.7% 19
Yes, 3 to 5 times
15.6% 10
Yes, 6 or more times
15.6% 10
No, this was my first time
39.1% 25

 

6. Please rate the following attributes of your event
answered question 63
skipped question
34
Making a booking
Excellent Good Neutral Poor Very Poor Response Count
Excellent 88.9% (48) 11.1% (6) 0.0% (0) 0.0% (0) 0.0% (0) 54
Good 0.0% (0) 100.0% (7) 0.0% (0) 0.0% (0) 0.0% (0) 7
Neutral 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Catering Staff
Excellent Good Neutral Poor Very Poor Response Count
Excellent 90.2% (46) 9.8% (5) 0.0% (0) 0.0% (0) 0.0% (0) 51
Good 11.1% (1) 66.7% (6) 22.2% (2) 0.0% (0) 0.0% (0) 9
Neutral 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Conference Staff
Excellent Good Neutral Poor Very Poor Response Count
Excellent 96.3% (52) 3.7% (2) 0.0% (0) 0.0% (0) 0.0% (0) 54
Good 16.7% (1) 66.7% (4) 16.7% (1) 0.0% (0) 0.0% (0) 6
Neutral 50.0% (1) 0.0% (0) 50.0% (1) 0.0% (0) 0.0% (0) 2
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
AV team
Excellent Good Neutral Poor Very Poor Response Count
Excellent 82.2% (37) 11.1% (5) 6.7% (3) 0.0% (0) 0.0% (0) 45
Good 14.3% (1) 71.4% (5) 14.3% (1) 0.0% (0) 0.0% (0) 7
Neutral 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Poor 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Very Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (1) 1
AV / Telecom Facilities
Excellent Good Neutral Poor Very Poor Response Count
Excellent 66.7% (30) 28.9% (13) 4.4% (2) 0.0% (0) 0.0% (0) 45
Good 0.0% (0) 88.9% (8) 11.1% (1) 0.0% (0) 0.0% (0) 9
Neutral 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 0.0% (0) 50.0% (1) 0.0% (0) 50.0% (1) 2
Cleanliness
Excellent Good Neutral Poor Very Poor Response Count
Excellent 86.0% (43) 12.0% (6) 2.0% (1) 0.0% (0) 0.0% (0) 50
Good 18.2% (2) 81.8% (9) 0.0% (0) 0.0% (0) 0.0% (0) 11
Neutral 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 100.0% (1) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 1
Catering
Excellent Good Neutral Poor Very Poor Response Count
Excellent 77.1% (37) 18.8% (9) 4.2% (2) 0.0% (0) 0.0% (0) 48
Good 8.3% (1) 83.3% (10) 0.0% (0) 0.0% (0) 8.3% (1) 12
Neutral 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 1
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 0.0% (0) 1
Room Temperature
Excellent Good Neutral Poor Very Poor Response Count
Excellent 43.5% (20) 37.0% (17) 17.4% (8) 2.2% (1) 0.0% (0) 46
Good 0.0% (0) 91.7% (11) 8.3% (1) 0.0% (0) 0.0% (0) 12
Neutral 0.0% (0) 33.3% (1) 66.7% (2) 0.0% (0) 0.0% (0) 3
Poor 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (1) 0.0% (0) 1
Very Poor 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 0.0% (0) 1
Value for money
Excellent Good Neutral Poor Very Poor Response Count
Excellent 47.7% (21) 47.7% (21) 2.3% (1) 2.3% (1) 0.0% (0) 44
Good 0.0% (0) 93.8% (15) 6.3% (1) 0.0% (0) 0.0% (0) 16
Neutral 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Poor 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0
Very Poor 0.0% (0) 100.0% (1) 0.0% (0) 0.0% (0) 0.0% (0) 1
Other (please specify) 3

 

7. How likely are you to use us again
answered question 82
skipped question
15
Response Percent Response Count
Very likely
75.6% 62
Somewhat likely
18.3% 15
Neutral
4.9% 4
Somewhat unlikely
1.2% 1
Very unlikely 0.0% 0

 

8. Which other london venues do you use
answered question 64
skipped question
33
Response Count
64

 

9. Have any members of staff been particularly helpful
answered question 67
skipped question
30
Response Count
67

 

10. Please share any suggestions for improvement
answered question 36
skipped question
61

 

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