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The Client is Always Right

October 29, 2007

The eternal dilemma, when to say no. Someone here recently greeted a speaker, only to be meet with a stream of complaints, all of them on issues wholly outside her control. What on earth do we think we are doing laying up the room boardroom when for his particular use ‘island’ was the only way. This despite the fact his office had requested a boardroom layout etc etc. He then went on how there lighting was wholly unsuitable, made him feel suicidal etc. Never not once have I heard any complaint about lighting at the ICO, not once. Maybe he had a point, it was the way the thing was put across that presented the problem, bullying!

  

What should we do? I guess we did the right thing we ‘Sucked it all up and swallowed’. In 14 years we have never told the client enough is enough and he should leave, maybe that day will come. In the meantime the client has re-booked the event for next year, you never can tell.

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